Jobs
Specialist , Student Experience
Faculty Jobs
Cairo - Pyramid Height
Job Details
Attend to all student inquiries via phone and handle online cases through the student portalReceive and retrieve course schedules and registration plans from Academic Affairs
Identify and assess students’ needs on a case-by-case basis to resolve issues
Handle student complaints, provide solutions and alternatives, and follow up to ensure resolution
Apply best CRM techniques to enhance the student experience
Collect feedback regularly, analyze student data, and detect common interactions
Respond to financial inquiries and requests according to university policies
Communicate registration dates, semester schedules, reschedules, cancellations, and announcements to assigned students
Register new and current students, reviewing academic and financial dues
Act as the main contact for all student requests, inquiries, or complaints, coordinating with relevant departments
Perform any other ad-hoc tasks assigned by the direct managerReceive and retrieve course schedules and registration plans from Academic Affairs
Identify and assess students’ needs on a case-by-case basis to resolve issues
Handle student complaints, provide solutions and alternatives, and follow up to ensure resolution
Apply best CRM techniques to enhance the student experience
Collect feedback regularly, analyze student data, and detect common interactions
Respond to financial inquiries and requests according to university policies
Communicate registration dates, semester schedules, reschedules, cancellations, and announcements to assigned students
Register new and current students, reviewing academic and financial dues
Act as the main contact for all student requests, inquiries, or complaints, coordinating with relevant departments
Perform any other ad-hoc tasks assigned by the direct manager
Job Description
Responsible for enhancing the student experience by acting as the single point of contact between students and ESLSCA University, coordinating all voice and digital requests, and resolving issues or complaints in a timely manner while maintaining the university’s professional image.
Job Requirements
Bachelor’s degree in Business Administration or a relevant field
1–2 years of experience in customer services, call centers, or student services (experience in educational institutions preferred)
Accuracy and attention to detail
Excellent communication, customer support, and problem-solving skills
Excellent level of English
Previous knowledge of Learning Management Systems is preferred
Good knowledge of MS Office (Word, PowerPoint, Excel)
Five-day work week
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We pride ourselves on being an institution that welcomes and accepts people from all backgrounds, cultures, and orientations. Nevertheless, we acknowledge that various teaching approaches and strategies may be required from one person to the other. Therefore, all our classes accommodate everyone’s needs. We celebrate human diversity, as well as new ideas and diversity of thought – along with new ways of doing things!
